Common questions.
How do I find a good lighting designer?
Three paths. (1) Ask your interior designer — most have working relationships with 2-3 lighting designers. (2) Ask us — we know which designers do good work in Marin and can introduce based on your project scale and style. (3) ASID and IES (Illuminating Engineering Society) directories list certified residential lighting designers. Designer fees typically $5K-$25K for residential projects depending on home size and design complexity.
Can I skip the designer and just use an electrician?
Yes for smaller projects (kitchen remodel, single-room work, modest scope). For these, electrician + interior designer typically handles lighting decisions adequately. We bring layout and circuit knowledge; the interior designer brings fixture aesthetics. For larger projects (whole-home remodel, new construction, significant architectural features), dedicated lighting designer is worth the cost — the design depth and integration work pays back across decades of living with the home.
What happens if the designer's plan has problems?
Most often we catch these during design-phase review — non-feasible fixture placement, dimmer compatibility issues, code-relevant concerns. We document the issue and propose alternatives to the designer; designer decides on resolution. Occasionally issues surface during install (unexpected wall conditions, structural surprises) — same process applies, just with tighter timeline. Clear communication and documented changes keep everyone aligned.
Who's responsible if the lighting doesn't work as designed?
Depends on the cause. Install issue (wrong dimmer, miswired) — our responsibility. Design issue (wrong fixture for the application, scene levels off) — designer's responsibility. Hardware failure (defective fixture or dimmer) — manufacturer warranty. We make this attribution clear during commissioning and post-install support. Most lighting issues are quickly resolved when responsibilities are clear; ambiguity is what creates frustration.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.