Common questions.
Does homeowners insurance cover surge damage?
Most homeowners insurance policies cover surge damage to specific appliances and electronics, but with deductibles ($500-$2,500 typically) and limitations. Surge events tend to damage multiple devices simultaneously, and the cumulative damage often exceeds the deductible only slightly. Many homeowners file claims and find the net recovery doesn't justify the rate increase. A $700 SPD that prevents the surge is usually a better economic outcome than a claim after.
How does the permit work?
Marin jurisdictions require electrical permits for SPD installation when it involves panel work. Permit cost is $80-$200, scheduled through the building department, and includes final inspection by an electrical inspector. We pull the permit as part of the installation and coordinate the inspection. Permit timeline adds 1-2 weeks to total project but doesn't add to install day length.
Should I just buy a power strip surge protector instead?
Power strips and whole-house SPDs serve different purposes. Power strip surge protectors are point-of-use devices that protect equipment plugged into them — useful for AV systems, computer workstations, and similar high-value equipment. Whole-house SPDs protect the entire electrical system, including hardwired devices (HVAC, water heater, appliances, smart panel) that can't be protected by power strips. The right answer is both: whole-house at the panel, point-of-use on critical equipment.
Can I add surge protection later if I don't do it now?
Yes — whole-house SPDs can be added anytime as long as panel space and access allow. The marginal value of doing it during another panel visit is significant ($300-$500 savings) but not adding it during a panel visit is reversible. We document panel space availability on every quote so future SPD addition is straightforward.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.