Common questions.
Can I do smart home automation in my existing house?
Yes — most Marin homes can be retrofitted for whole-home automation with some electrical work. Typical retrofit scope: adding neutrals at switch locations (where missing), running structured cabling to a network hub, dedicated circuit for hub, surge protection at panel. Cost varies $4,000-$15,000 for typical Marin home depending on existing infrastructure. New construction is meaningfully cheaper to do well; retrofit is doable but more expensive.
Which smart switch brand should I choose?
For premium quality: Lutron (Caseta for smaller systems, RA3/HomeWorks for whole-home). Best switches, best dimming, most reliable. For broader device ecosystem: Leviton Decora Smart, GE Enbrighten, Inovelli (all Z-Wave or Zigbee). For new-construction with Matter ecosystem: emerging Matter-native brands. We don't recommend any single brand universally — depends on existing devices, automation goals, and budget. Discussion during planning visit.
Will the system work with Alexa/Google/HomeKit?
Yes — all major automation systems (Lutron, Control4, Crestron, Savant, plus DIY systems built on SmartThings or HomeAssistant) integrate with the voice assistants. The integration is through hub-to-cloud connections; behind the scenes, the system uses its native protocol (Lutron, Z-Wave, etc.) for device communication while exposing a unified interface to voice assistants. Choice of voice assistant affects user experience but doesn't dictate underlying electrical infrastructure.
How much does whole-home automation cost?
Wide range based on scope. Basic smart switches throughout: $8,000-$18,000 for typical Marin home. Full Lutron HomeWorks or Control4 system with whole-home programming: $25,000-$80,000+. We handle electrical infrastructure portion (typically $3,000-$12,000); automation integrator handles devices/programming. Discuss scope with both during planning for accurate total cost.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.