Common questions.
How accurate are photometric design predictions?
Modern photometric software (AGi32, Dialux, Visual) is accurate within 5-10% of actual measured footcandles when input data is correct (fixture photometric files, room dimensions, surface reflectances). We use validated software and verify reflectance values at site visit. Post-install measurement typically matches design within 10%. If significant discrepancy, we troubleshoot (fixture orientation, controls settings) until design intent is achieved.
How do you minimize operational disruption?
Strategies: night/weekend install for live-operation warehouses, zone-by-zone phasing to limit impact area, temporary lighting if needed during fixture swap, scheduling around shift changes and operational peaks. Pre-install meeting establishes operational constraints and works backward to install plan. Most Marin warehouse retrofits complete with zero operational shutdown — just localized inconvenience during work hours.
What rebates are available?
PG&E commercial lighting rebates for LED retrofits — current programs include calculated rebates (based on baseline-to-LED kWh savings) and prescriptive rebates (set amount per fixture type). Programs change annually; current rebates typically $50-$200 per fixture for high-bay LED retrofit. Application submitted post-install with documentation; rebate check typically 2-4 months later. Reduces project net cost 10-25%.
What's typical ROI for warehouse LED retrofit?
Most Marin warehouse retrofits show 18-36 month payback from energy savings alone, with longer-term savings from reduced lamp/ballast replacement and labor. Lighting consumes 20-40% of typical warehouse electricity; LED retrofit cuts that 50-70%. For a warehouse spending $30,000/year on lighting electricity, retrofit savings of $18,000/year on $40,000 project = 2.2 year payback. Each warehouse situation varies; we calculate site-specific ROI during planning.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.