Common questions.
How long do whole-house SPDs last?
Quality SPDs typically last 10-25 years, but lifespan depends on how much surge energy they absorb. SPDs degrade incrementally with each surge event. Most modern units have status indicators (green/red LED, or audible alarm) that show when protection has degraded. We recommend visual inspection annually and replacement when status indicators show degradation — typically every 10-15 years in Marin's surge environment.
Do I need surge protection if I have solar?
Yes — and it's more important with solar than without. Solar arrays add a roof-mounted electrical entry point that creates additional surge exposure (lightning, induced surges from nearby strikes). Most solar installations include some SPD at the inverter, but adding panel-level Type 2 protection extends coverage to the rest of the house. For solar homes, we recommend panel-level Type 2 plus inverter-level SPD as standard practice.
Will a surge protector stop a direct lightning strike?
No — and nothing reasonably will. Direct lightning strikes deliver energy that exceeds any practical SPD's capacity by orders of magnitude. SPDs protect against the much more common scenario: induced surges from nearby lightning, utility switching events, and grid disturbances. For homes wanting genuine direct-strike protection, that requires a full lightning protection system (rods, conductors, grounding) which is a separate (and rare) project in Marin.
Can I install a whole-house surge protector myself?
We don't recommend it. Whole-house SPD installation requires opening the live panel, identifying proper breaker placement (some SPDs require dedicated breakers, others connect directly to bus bars), and verifying grounding/bonding is correct. The cost difference between DIY and professional install is small ($200-$400), and incorrect installation can compromise protection or create safety hazards. Permits are also required in most Marin jurisdictions.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.