Common questions.
Should I use the generator dealer's electrician or hire independent?
Both approaches work. Generator dealers often have in-house or partner electricians familiar with their specific generator brand. Independent electricians give homeowner choice and direct relationship. For Marin specifically, the market has several qualified electricians comfortable with major generator brands; independent hire is common and works well. Generator-included scope from dealer is simpler from homeowner perspective; independent split-scope sometimes saves cost and ensures dedicated coordination.
How long does transfer switch installation take?
Manual transfer switch: 4-6 hours install, 3-5 week project (permit, install, inspection). ATS standalone (generator already in place): 6-10 hours install, 3-4 week project. ATS with new standby generator: 10-16 hours install over 1-2 days, 8-14 week project (permit, PG&E coordination if applicable, gas line, generator delivery, installation, inspection, commissioning). Timeline varies by jurisdiction and any complications.
Do I need PG&E to be involved?
Depends on scope. Manual transfer switch (no impact on main service entrance): no PG&E involvement typically required. ATS that requires meter base modification or service entrance work: PG&E coordination required for meter shutdown during install. Standby generators with parallel operation capability (rare residential): more involved PG&E coordination. For typical residential standby generator install with isolation ATS: limited PG&E coordination, mostly local AHJ inspection.
What questions should I ask during the quote?
Specific questions: How many transfer switches of this type have you installed? What's the warranty on labor (typically 1-2 years)? Will you coordinate with the generator dealer/supplier on installation timing? What's included in the load study for sizing? Are permits and inspection included in the quote? Will you train me on operation after install? Good answers signal experience; vague answers warrant a second quote elsewhere.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.