Common questions.
Why does ATS cost so much more than manual?
Three reasons: ATS hardware is more complex (electronics, transfer logic, generator communication, monitoring), ATS install is more involved (typically integrated with permanent generator install, higher labor scope, sometimes requires main service interruption), and ATS is sized for whole-home or large essential-loads coverage vs manual transfer switch's smaller circuit count. The functional capability is also fundamentally different — automatic operation vs requiring homeowner intervention.
Can I save money by buying the transfer switch myself?
Sometimes modestly. Homeowner-supplied transfer switch saves the markup we'd apply on hardware (typically 15-25%), but it shifts responsibility to homeowner if the unit has issues. Manufacturer warranty applies either way; install warranty applies to our labor. Net savings $80-$200 for typical residential transfer switch. We install homeowner-supplied transfer switches without complaint when homeowner prefers.
Does the permit add meaningfully to cost?
Yes — permit cost in Marin jurisdictions is $80-$200 typically, plus the time and process of pulling permits and scheduling inspections. The cost is meaningful relative to small projects but well-justified — unpermitted electrical work creates code violation, insurance complications, and home-sale disclosure issues. We pull permits for all transfer switch installations.
How does this compare to interlock kits?
Panel interlock kits cost $150-$400 installed (much cheaper than manual transfer switch). Trade-off: interlocks require homeowner to manually manage individual breakers during outages (turn off non-essential circuits to match generator capacity). Transfer switches handle this automatically via the circuit migration done at install time. Interlocks are cheaper but less convenient; transfer switches are pricier but more user-friendly. Discussed in detail in our transfer-switch-vs-interlock-kit cluster.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.