Common questions.
How often should I do thermal imaging?
NETA recommendation: every 3 years for commercial. Practical guidance: annual for buildings with aging equipment (15+ year panels), restaurants and other high-load operations, critical infrastructure (medical, data center); every 3 years for typical office commercial; every 5 years for newer buildings with low electrical load. We recommend based on building age and equipment inventory during initial assessment.
Do I need a special inspector for thermal imaging?
Yes — meaningful thermal imaging requires Level I or Level II Certified Thermographer credentials (ITC/ASNT certifications) and quality thermal imaging equipment. Generalist electricians sometimes do thermal imaging with consumer-grade cameras but the diagnostic value is limited. Specialist thermographers identify subtle issues, calibrate properly, and produce reports that support insurance and code compliance. Cost slightly higher but value substantially higher.
What's the equipment needed?
Professional thermal imaging cameras: FLIR T530/T540/T560 class, FLIR Exx-series, or equivalent Fluke models. Resolution at least 320x240; 640x480 preferred for commercial. Spot temperature accuracy ±2°C. Equipment cost $5,000-$15,000+, calibration annually. Consumer-grade thermal cameras ($300-$1,500 phone attachments) aren't adequate for commercial inspection.
When during the day should inspection happen?
During peak load period — when equipment is running typical or above-typical loads. For offices: midday during business hours. For restaurants: during meal service peak. For industrial: during peak production. Imaging at idle load misses many issues that only manifest under load. We schedule based on building's load patterns; this sometimes means after-hours arrival to set up for daytime imaging.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.