Common questions.
Will I need to replace my charger when my next EV has a NACS port?
No — adapters handle the connector difference. Tesla sells a J1772-to-NACS adapter ($50) that works with non-Tesla EVs that adopt the NACS port. Aftermarket adapters work in both directions. Your J1772 home charger will keep working with any EV regardless of which connector standard the vehicle uses, as long as adapters are available — and they will be.
Is the NACS connector actually better than J1772?
Slightly, in some ways. NACS is smaller, lighter, and has fewer pins (combines AC and DC charging in one connector vs J1772 which uses CCS for DC fast charging). Tesla's connector design is considered cleaner engineering. Whether this matters at home: barely. You handle the connector for 30 seconds when plugging in; both work fine. The standardization momentum matters more than the engineering differences.
What about CCS (the DC fast charging connector)?
CCS (Combined Charging System) is the DC fast charging standard — used at public Electrify America, EVgo, and most non-Tesla fast chargers. CCS uses J1772's AC pins plus two additional DC pins. CCS is being phased out in favor of NACS for fast charging on most networks (Electrify America transitioning by 2026, EVgo similar). Doesn't affect home charging — home chargers are AC only (Level 2 = 240V AC), so the DC connector difference is irrelevant for home install decisions.
Will Tesla switch all its existing vehicles to J1772?
No — existing Teslas keep their NACS ports. New Teslas continue with NACS native. What's changing is that other automakers are adopting NACS for their new vehicles, not Tesla switching away from NACS. Tesla owners benefit from the standardization in that more public charging networks now support NACS natively. Home charging for Teslas is unchanged.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.