Common questions.
How do I check my SPD's status indicator?
Look at the SPD itself (inside the panel cover or on the panel exterior depending on model). Most show a green LED for normal, red/off for degraded. Some have a window showing internal MOV status. Audible alarms are silent under normal operation and sound when MOVs fail. If you're not sure how to interpret your specific SPD, send a photo — we can identify model and status quickly.
What if my SPD doesn't have a status indicator?
Calendar-based replacement is the right approach. If your SPD was installed 10+ years ago without an indicator, plan replacement within the next year. The replacement is inexpensive ($400-$700) relative to the equipment it protects, and the modern replacement will have indicators for future monitoring. We can assess your existing SPD during a visit if you're not sure of its age or model.
Can I tell if my SPD has been absorbing surges?
Indicator-equipped SPDs show gradual or sudden indicator changes when significant surges occur. For SPDs without indicators, you can't tell directly. Indirect evidence: equipment damage during storms, frequent breaker trips, GFCI faults that don't reset cleanly. If you've observed any of these, the SPD may be at or near end-of-life and replacement is favorable.
Do I need to update my home's surge protection strategy when replacing?
Replacement is a good prompt to assess overall strategy. If your home has added solar, EV charging, smart panel, batteries, or other significant electrical infrastructure since the original SPD install, upgrading to Type 1+2 cascade or adding point-of-use SPD on critical equipment may be justified. We discuss current scope and recommend a strategy during the replacement quote.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.