Common questions.
Do EV chargers have built-in surge protection?
Most modern EV chargers include some level of internal surge protection, but it's designed to handle modest transients, not significant surge events. Tesla Wall Connector, ChargePoint, and Wallbox units have internal protection adequate for normal grid conditions; external SPD adds margin for larger events and reduces the cost of the protection failure itself (you replace a $100 external SPD instead of a $700 charger).
Is whole-house SPD enough without point-of-use on the EV circuit?
Whole-house Type 2 is the most important layer — it covers the largest surge exposure (utility-originated events). Point-of-use SPD on the EV circuit is incremental insurance. For value-conscious installs, whole-house Type 2 alone provides meaningful protection. For homes prioritizing maximum protection (high-end EVs, frequent charging, expensive infrastructure), the additional $200-$500 for point-of-use SPD is favorable insurance.
Can I add SPD to my existing EV charger?
Yes — point-of-use SPD adds to existing EV charging circuits during a brief visit (30-60 minutes). We open the charger's disconnect or junction box, install the SPD on the line side, verify operation. Typical cost $300-$500 for the add-on visit including hardware and labor. Often paired with a whole-house SPD upgrade if not already in place.
Does Tesla cover surge damage to the Wall Connector?
Tesla's Wall Connector warranty covers manufacturing defects but typically excludes damage from power surges, lightning, and similar external events. Having documented external SPD installation doesn't make the unit invulnerable to surge damage, but it does shift the protection failure to a replaceable $100 component rather than the $700 Wall Connector itself. Similar terms apply to other major charger manufacturers.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.