Common questions.
Should I get multiple quotes for SPD installation?
Yes — for any electrical work over $500, multiple quotes give you visibility into pricing, design approach, and contractor quality. SPD installation has wide variance: budget contractors install unbranded units without indicators for $300; quality contractors install name-brand units with proper permitting for $700-$1,200. The quote variation often reveals what's included beyond the SPD hardware itself.
How do I verify an electrician's license?
California CSLB license lookup at cslb.ca.gov — search by company name or license number, confirm C-10 (electrical) classification, verify current status and check for any active complaints or board actions. Towery Electric is C-10 #989290 — verifiable at the CSLB site. Any reputable electrician will provide their license number proactively.
What warranty should I expect on SPD installation?
Two distinct warranties matter: (1) installation warranty from the electrician (typically 1-2 years on labor and connections), (2) manufacturer warranty on the SPD itself (typically 5-25 years, often with a connected equipment warranty up to $25,000-$75,000). Quality electricians document both during the install and provide records to the homeowner.
Does my electrician need specific brand certification?
No — major SPD brands (Eaton, Square D, Siemens, Leviton) don't require installer certifications; quality electricians can install any of them. What matters is hands-on installation experience with the specific brands, not formal certification. Brand-specific certifications exist but aren't gatekeeping — installation expertise comes from doing the work.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.