Common questions.
Can smart panels do whole-home backup?
Yes, but with a battery system attached. Smart panels themselves don't store energy — they orchestrate which circuits get powered when paired with batteries or generators. For battery-backed whole-home: typically need 20-40 kWh of battery for sustained backup, smart panel orchestrates which circuits run during outage, and battery+inverter system handles the actual power. Smart panel cost is incremental ($3,000-$5,000) on top of battery system cost ($20,000-$40,000+).
How long does smart panel install take?
For Marin in 2026: 2-4 weeks from contract signing. Permit and PG&E coordination (1-3 weeks), install day (8-12 hours, house power off during work), inspection (typically same week). Same as standard panel upgrade timeline; smart panel doesn't add calendar time beyond standard panel upgrade scope.
What if the smart panel software has problems?
All three manufacturers have done OTA updates over the past 2-3 years that have improved stability significantly. Current generation (2024-2026 hardware/firmware) is reliable for daily use. If software issues arise, the underlying electrical functions (breakers, panel) still work — the smart features degrade gracefully to manual control. We've installed 80+ smart panels in Marin over the past 3 years and have seen relatively few persistent issues.
Will it work with my existing solar?
Yes — all three major smart panels work with existing solar arrays. Span and Schneider integrate cleanly with Tesla Powerwall, Enphase IQ batteries, and most major inverter brands. Lumin has the broadest battery brand support. We verify compatibility during quote based on your specific inverter and battery setup.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.