Common questions.
Do I need a specialty electrician or will any work?
For basic smart switch retrofits in homes that already have neutrals: any competent electrician can handle the work. For whole-home automation infrastructure, retrofit projects that need neutral additions, or coordination with automation integrators: smart-home-experienced electrician saves rework and improves outcomes. The cost difference is small ($240-$420 service call vs same call from generalist); the outcome difference can be large.
What questions should I ask a smart home electrician?
Specific questions: 'How many smart home projects have you done in the past 12 months? Can you share photos and references? Have you worked with [specific automation integrator]? What's your approach to neutral wire additions in older homes? How do you coordinate with low-voltage subcontractors?' Vague answers or visible discomfort with these questions suggests less recent experience.
How much should smart home electrical cost?
Wide range based on scope. Smart switch retrofits with existing neutrals: $140-$220 per switch. Smart switch retrofits requiring neutral additions: $260-$480 per switch. Whole-home Lutron RA3 electrical infrastructure: $35,000-$70,000. Whole-home HomeWorks electrical infrastructure: $70,000-$200,000+. We provide written quotes by scope; ranges depend significantly on your specific home and goals.
Should the automation integrator hire the electrician?
Either approach works. Some homeowners hire electrician directly and integrator separately; some hire integrator who subs electrical work. Direct hire: more control over electrical contractor selection and pricing; some coordination overhead between homeowner and integrator. Through-integrator: simpler from homeowner perspective; integrator markup on electrical work (typically 15-30%). For larger projects: direct hire usually saves money. For smaller projects: through-integrator simplifies.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.