Common questions.
Do I need a neutral wire at the switch for a smart switch?
Almost always yes for modern smart switches (Lutron Caseta, GE Enbrighten, Inovelli, Leviton). The smart switch electronics need a continuous power source which requires neutral connection. Some 'no-neutral' smart switches exist (Lutron Caseta Diva no-neutral version) but they work best with specific LED loads and aren't universal solutions. We verify neutral availability during the fan install quote.
Will Alexa or Google work with any smart fan?
Most modern smart fans and smart switches integrate with Alexa and Google via cloud connections — the fan/switch connects to its native protocol (Wi-Fi, Z-Wave, etc.), and Alexa/Google connect to the manufacturer's cloud. Integration depth varies (basic on/off and speed control universal; advanced features like specific speed levels or scheduling vary by brand).
Can I add a smart fan to my existing dumb wall switch?
Two paths: replace the dumb switch with a smart switch (requires neutral at switch box, gives switch-level control), or install a built-in Wi-Fi fan with the existing dumb switch acting as a power on/off cutoff (smart features via fan's app, switch acts as binary cutoff). The first approach is more elegant; the second works with simpler wiring. Discussed during planning.
How do smart fans handle power outages?
Built-in Wi-Fi fans return to last state when power restores; some retain schedule and settings, others require re-pairing. Smart switches with neutrals retain their state and reconnect to hub/cloud when power and network return. Brief outages handled gracefully; extended outages may require occasional reconnection of cloud-dependent features. Standard smart home behavior; not unique to fans.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.