Common questions.
How much does single-to-3-phase conversion cost?
Marin small commercial: $25,000-$70,000 typical, varies significantly with PG&E scope, panel size needed, distance from transformer, and existing equipment compatibility. Larger commercial buildings 2-3x this range. The PG&E scope (transformer change, service entrance) accounts for $8,000-$25,000 of total; remainder is our scope (panel, internal wiring, equipment connections).
How long does it take?
Total project 8-14 weeks from contract signing. PG&E coordination is the longest pole (4-8 weeks for transformer change and engineering). Permit and AHJ plan review run parallel (3-5 weeks). Installation 1-3 days actual work. Inspection 1 week after. We coordinate the multi-party timing throughout.
Do I really need 3-phase?
Depends on equipment requirements. If you have or are adding equipment that specifically requires 3-phase (large HVAC chillers, commercial kitchen with 3-phase equipment, manufacturing motors, elevator), then yes. If general upgrade reasoning without specific equipment driver, often the answer is single-phase upsize instead. We help differentiate during planning.
Can I use a phase converter instead?
For limited 3-phase equipment needs (small motors, limited equipment count), phase converters are a meaningful alternative. Rotary phase converters work well for single significant 3-phase load; static converters work for smaller loads. Cost $3,000-$8,000 vs full conversion at $25,000-$70,000. Works when equipment count is small; doesn't scale to multi-equipment 3-phase needs.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.