Common questions.
Is the cheapest quote ever the right choice?
Almost never on rewire work. Cheapest quotes usually win by cutting scope — fewer circuits replaced, lower-grade materials, less wall access work, less inspector relationship investment. The 'savings' show up as scope problems during work (change orders pushing total higher) or quality problems after work (failed inspection, insurance documentation gaps, callbacks). The right quote is usually neither the cheapest nor the most expensive — middle-of-the-range from a contractor with the right experience profile.
How do I compare quotes that look very different?
Quotes that look very different usually ARE very different in scope. Ask each contractor to itemize: which circuits are being replaced, what materials grade (NM-B vs metal-clad, copper vs aluminum, standard vs commercial-grade devices), what's included in panel scope, what wall opening/patching is included, what contingencies exist for discoveries. Once apples-to-apples, the comparison usually becomes clear. Get all bidders to the same scope definition before comparing prices.
Should I get more than three quotes?
Three is usually enough; five is the upper bound of useful. Beyond five, the marginal information from each additional quote diminishes — you mostly see the same three or four scope variations repeated. Time spent getting endless quotes is time the wiring is still old. Three to four quotes from contractors with the right profile gives you what you need to make a decision.
What's a reasonable warranty for rewire work?
California requires minimum warranty on workmanship per CSLB; most legitimate contractors offer more. Industry standard for rewire is 2-5 years on workmanship, lifetime on parts (manufacturer-backed). Some contractors offer longer workmanship warranties as a competitive differentiator. We offer 5 years on workmanship and lifetime on parts. Specific terms should be in writing in the contract — verbal warranty promises are usually unenforceable.
What if I'm not happy with the work after completion?
Reputable contractors stand behind their work — call them, describe the issue, give them opportunity to address it. Most issues get resolved through direct communication. If communication breaks down, escalation paths exist: CSLB complaint process (for licensed contractor issues), AHJ inspector consultation (for code-related concerns), small claims court (for disputes under $10,000). Document everything in writing throughout the process. Choosing the right contractor up front almost always means these escalation paths never get used.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.