Common questions.
Can I just buy smart switches and install them?
Depends on your home. Modern homes with neutrals everywhere: yes, many homeowners successfully install Lutron Caseta or Leviton Decora Smart themselves. Older homes without neutrals: not without significant electrical work first. Best approach: have an electrician walk your home and identify which locations have neutrals available (often visible at the switch box) and which don't. Then decide DIY vs professional based on results.
Do I need to upgrade my panel for smart home?
Not usually for basic smart home retrofit. Smart switches and outlets don't add electrical load beyond what they replace. Panel upgrade becomes relevant if your smart home plans include: smart panel (Span, Lumin, Schneider), networked lighting control (Lutron RA3, HomeWorks), or major electrification (EV + heat pump + induction range driving total demand beyond current service rating). For typical smart switch retrofit without these: existing panel works fine.
How disruptive is the retrofit work?
Moderately disruptive but recoverable. Power is off for 2-6 hours during work depending on scope. Walls may have small openings for wire runs (typically 1-2 inch holes, easily patched). Network closet area becomes a small work site for 1-2 days. We minimize disruption with phased approaches when needed — for example, doing all the wire runs in one visit, then smart switch installs in a second visit, rather than rolling chaos. Most retrofit projects complete in 2-4 working days.
Will this devalue my home if I sell?
Quality smart home infrastructure typically adds value (smart home features are mainstream buyer preferences in Bay Area markets), or at minimum is neutral. Issues arise when smart home installs are: poorly executed (visible bulky controllers, ugly wire runs, abandoned automation systems with broken devices), or proprietary in ways that lock buyers into ongoing subscription costs. Quality install with mainstream protocols (Lutron, Z-Wave, Matter) and clean execution is a positive for resale.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.