Common questions.
How important is hood interlock testing?
Critical for code compliance and safety. Hood interlock failure during a fire event: fire suppression activates but exhaust fan keeps running (pulling fire and suppressant up through hood), or gas shutoff fails (continued fuel feed during fire), or makeup air keeps running (feeding oxygen to fire). Each scenario is dangerous. Annual interlock testing verifies all functions work as designed. Required by California Mechanical Code and California Fire Code; insurance carriers often require documentation.
What about walk-in temperature monitoring?
Modern walk-in coolers and freezers often include integrated temperature monitoring with alarming (failure alerts sent to operator phones/email). For walk-ins without modern monitoring: retrofit options exist ($300-$800 per unit for basic monitoring; $1,000-$3,000 for networked monitoring with logging). Strongly recommended for any walk-in with significant inventory at risk.
Can you do work during service hours?
Limited scope only. Visual inspection of accessible panels during operations is possible. Anything requiring power-off, hood interlock testing requiring fan/suppression cycling, or significant noise/disruption: scheduled for off-hours (overnight, slow nights, weekly closures). We work around restaurant operating schedules; typical PM visits scheduled 10 PM - 6 AM or during weekly closures.
What's the response time for kitchen equipment failures?
Best effort 2-4 hour response during business hours for PM contract clients. Major kitchen equipment failures during dinner service: we prioritize and dispatch as fast as possible (sometimes <2 hours when crews are available). After-hours emergency rates apply for non-business-hours response. Emergency response is most valuable when relationship and PM contract are already established — we know the building, equipment, and history, enabling faster diagnosis.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.