Common questions.
How likely is a PSPS at my Marin address?
Depends on location and vegetation. PG&E maintains PSPS risk maps showing historical event frequency by area. West Marin and elevated/wooded areas experience PSPS more frequently than urban Marin (downtown San Rafael, Novato flatlands). Most populated Marin has experienced at least one PSPS event in recent years. Sign up for PG&E PSPS alerts via your PG&E account to get advance notification specific to your address.
Is generator backup worth it for occasional outages?
Depends on your tolerance and home setup. For 1-2 PSPS events per year of 24-48 hours each: manual transfer switch + portable generator ($1,200-$3,000) is reasonable insurance. For 3+ events per year or longer durations: standby generator ($13,000-$25,000) starts making more sense. Marin homeowners with critical needs (work from home, medical devices, electric heat, well pumps) typically prioritize backup more than those without.
Can I add backup power before next PSPS season?
Yes — most Marin standby generator installations take 8-14 weeks from contract to operational (permit, equipment delivery, install, gas line if applicable, PG&E coordination, inspection). To be ready for October-November PSPS season, start in May-July. Manual transfer switch + portable generator faster — 3-5 weeks from contract to operational. Last-minute pre-PSPS scheduling is harder due to demand surge.
What about solar+battery instead of generator?
Solar+battery (Tesla Powerwall, Enphase, Generac PWRcell) is increasingly popular Marin choice. Pros: silent, no fuel, automatic operation. Cons: limited runtime (typically 1-3 days depending on battery capacity and load), recharges only from solar (which is limited during cloudy/smoky days during fire weather). Many Marin homes combine solar+battery for short outages with portable or standby generator for extended events. Premium solution; total cost $25,000-$50,000+.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.