Common questions.
What's the response time for property management emergency calls?
Standard commitment for portfolio clients: 2-4 hour response during business hours, 4-8 hour response after hours. For acute critical issues (life safety, significant tenant disruption): faster when possible. Specific response time commitments documented in service agreement. Portfolio relationships typically get prioritized response when multiple clients have concurrent needs.
How is portfolio pricing structured?
Several common structures: hourly rate discount (10-20% below standard) on all work for portfolio clients; flat-rate PM contracts per building with portfolio total below sum of individual PMs; monthly retainer covering routine PM and standard emergency response; combination approaches. We discuss accounting workflow and budget patterns to find pricing structure that works for property management firm.
Can you handle tenant-facing work?
Yes — common scope. Tenant improvement coordination, tenant emergency calls (when property manager designates us as preferred), tenant chargeback work where lease terms call for tenant-paid electrical. We maintain professionalism in tenant interactions and refer tenant decisions to property manager when appropriate. Communication patterns established with property management firm during initial engagement.
What about reporting and documentation?
Standard deliverables for portfolio clients: monthly portfolio activity report (work performed, costs, any outstanding items), per-building PM reports after each PM visit, quarterly portfolio review meetings if desired, annual portfolio summary for property management firm's year-end reporting. Documentation formats customized to firm's reporting preferences. Integration with property management software (Yardi, AppFolio, Buildium) for some firms.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.