Common questions.
How do I know if I have power quality issues?
Symptoms suggesting power quality: equipment randomly resetting or faulting (especially during specific times like motor starting), shorter-than-expected battery/UPS life, overheating transformers or neutrals, unexplained equipment failures. If symptoms suggest grid quality, monitoring confirms or rules out. If no symptoms, monitoring isn't generally necessary unless adding sensitive equipment.
What's typical power quality in Marin?
PG&E service in Marin is generally clean by US standards but not perfect. Typical residential and small commercial: 5-15 brief voltage sags per month (mostly undetected by occupants), modest harmonics from office equipment (well within tolerance), occasional transients from PG&E switching or weather events. Commercial spaces with significant motor loads or non-linear loads may have more variability. Mostly fine for typical equipment; occasionally problematic for sensitive specific equipment.
What does monitoring cost?
Service-based monitoring: $1,200-$2,500 for typical 1-2 week monitoring engagement including analysis and report. Capital monitoring: $3,000-$10,000+ for permanent monitoring equipment installation. Service approach works for occasional troubleshooting; capital approach better for ongoing critical operations where continuous monitoring informs operational decisions.
Can power quality issues damage my equipment?
Yes — sustained issues can. Voltage sags cause progressive component stress in electronics; over time, capacitors and power supplies degrade faster. Harmonics overheat transformers and neutrals, sometimes leading to insulation failure. Transients damage sensitive electronics directly. Most healthy commercial environments don't have damaging power quality, but specific facilities with documented issues benefit from mitigation.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.