Common questions.
Is the temperature reading on my fridge thermometer enough?
Yes, a thermometer is the best safety check. Fridge should be below 40°F (4°C); freezer below 0°F (-18°C). After power restoration, check temperatures before relying on contents. If fridge is above 40°F for more than 2 hours: discard perishables. If freezer is below 40°F and contents still have ice crystals: probably safe to refreeze (with quality decline). Keep a thermometer in fridge and freezer routinely.
Can I tell food is spoiled by smell?
Sometimes, but not always reliable. Many spoiled foods smell obviously off; others (especially those contaminated by bacteria like Salmonella, Listeria) can smell normal but still cause illness. USDA guideline: if uncertain about safety based on time/temperature exposure, discard regardless of how it looks or smells. Foodborne illness risk isn't worth the food value.
What about hard cheeses, butter, condiments?
More tolerant than meat/dairy. Hard cheeses (parmesan, cheddar, gouda) safe at room temp days-weeks. Butter safe at room temp days. Unopened condiments (mustard, ketchup, vinegar-based) safe weeks at room temp. Opened condiments depend on contents (mayo and dressings less tolerant). Eggs in shell safe ~2 weeks at moderate temperatures.
Should I file food spoilage claim every time?
Worth filing for losses over your time/effort threshold. Many Marin households don't file for small losses (under $100) due to claim time vs payout. Larger losses ($200+) typically worth filing. Some policies have no deductible specifically for food loss, making small claims more practical. Check your specific policy.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.