Common questions.
How do I know when my distribution needs upgrade?
Warning signs: frequent breaker trips with no obvious cause, panels or switchgear warm to touch (suggests loose connections), visible damage or corrosion, exhausted spare capacity, equipment manufacturer no longer supports the product line, frequent maintenance calls. Annual thermographic scan ($800-$2,500) identifies developing problems before failure. Most Marin commercial properties benefit from annual or biannual thermographic survey.
How long does a distribution upgrade take?
Project timeline varies enormously. Component-level retrofit: 1-4 weeks. Multi-panel sub-panel replacement: 4-8 weeks. Full main switchgear and distribution replacement: 12-26 weeks including PG&E coordination, equipment lead times, and phased install. Detailed scoping and planning during quote phase establishes timeline.
Will operations be disrupted?
Yes, but plannably. Switchgear replacement requires service shutdown for cutover (typically 4-12 hours scheduled at low-impact time — weekend, early morning). Sub-panel replacements can often happen without full service shutdown (just affected sub-panel area). We schedule disruptive work around operations and minimize downtime. For mission-critical operations, temporary generator power can bridge cutover days.
What about arc-flash compliance?
Modern code requires arc-flash hazard analysis and labeling on industrial/commercial switchgear. Older installations often lack proper labeling and analysis. Distribution upgrades are good opportunity to perform arc-flash study and label all equipment per NEC 110.16 and NFPA 70E. Adds modest cost ($1,500-$5,000 for typical commercial study) but provides important safety information and OSHA compliance.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.