Common questions.
What size portable generator do I need?
Depends on which circuits you want to power and your usage. Common Marin scenario: refrigerator + freezer + a few lights + furnace blower + electronics = 3,500-5,500 watts typical (need a 5,000-6,500W generator to allow startup surges). Adding well pump, electric stove, AC, or EV charging increases requirements. We help size during consultation. Note: portable generators are loud — neighbors will hear it during multi-day outages.
Can I just run an extension cord from the generator to my refrigerator?
Yes, and that's a legitimate option that requires no electrical work — heavy-gauge extension cords from generator outdoors through a window to powered appliances. Limitations: only powers what you can reach with the cord, requires open window or door (security and weather issues), can't power hardwired equipment (furnace blower, well pump). Many Marin homeowners use cord-only approach for short outages and transfer switch for serious outage preparedness.
Is interlock kit really safe?
Yes when properly installed. The mechanical interlock physically prevents both breakers from being on at the same time — no software, no failure modes, just metal. Code-compliant. Inspected. Used by hundreds of thousands of homes. The risk with portable generators is operator error (backfeeding through outlets) not the interlock approach. Interlock + portable generator is widely accepted as proper hookup.
Can I do this myself if I'm handy?
Service entrance and panel modification is licensed electrician scope in California. Interlock kit and transfer switch installation both involve panel work, permit, and inspection in Marin County. DIY isn't a legal option for this scope. Generator selection, fuel management, and operation are owner scope; the electrical interface is electrician scope.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.