Common questions.
Can I just push the outlet back into place?
Pushing it back doesn't address the underlying causes (loose box, loose terminals, drywall failure), so the outlet typically wobbles back out within weeks. More importantly, the terminal connections that have been flexing are already in degraded condition — they need re-torquing whether the outlet stays in place or not. The 'just push it back' fix is symptomatic relief, not actual repair.
Is a loose outlet dangerous?
Not immediately, but progressively — the loose connections at the terminals can develop into arc-fault conditions over time, which is the failure mode that AFCI breakers exist to catch. AFCI protection (modern code requires it on most residential circuits) catches arc-faults before they escalate, but not all older homes have AFCI breakers. If your home doesn't have AFCI protection AND has loose outlets, the failure mode is closer to fire risk.
How much does the repair cost?
For single-outlet repair: $180-$320 in Marin including diagnostic, retorquing, and any necessary box re-anchoring. For multiple outlets at the same visit: cost per outlet drops to $80-$140 each after the first one. If broader work is needed (box replacement, drywall access, multi-circuit issues), we provide written quote before proceeding. Most cases are simple repair.
Why do new outlets wobble after a while?
Usually because the underlying box was loose at install time and the new outlet hides that for a while. Proper outlet replacement includes box anchoring verification — if the new electrician didn't check that, the new outlet wobbles eventually too. Outlets installed against properly-anchored boxes don't wobble — at least not for many years. Wobble within 1-2 years of replacement indicates the box itself needs attention.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.