Common questions.
How many scenes should I have?
3-5 per major room, total of 12-25 across the home. More than that gets unmemorable. The scene count isn't the goal — the goal is the right scenes for actual life transitions. Start small (Welcome, Evening, Off) and add scenes only when you notice a specific need ('I keep manually adjusting lights when guests arrive — that should be a scene').
Can I program scenes myself?
Caséta yes via the app. RadioRA 3 mostly yes with some learning curve. HomeWorks QSX no — that's professional software. We include initial programming for any system we install, plus 2-3 tune-up visits in the first 60 days as you live with the lighting. After that, ongoing tweaks are usually customer-managed for Caséta/RadioRA 3 or billable visits for HomeWorks.
Do scenes work with voice assistants?
Yes for all major systems. 'Hey Siri, set Evening' or 'Alexa, party mode' works once scenes are programmed and the lighting system is connected to the voice assistant ecosystem. Voice control is most useful for scenes that are commonly invoked (Evening, Goodnight) and less useful for one-off adjustments (turn the kitchen dimmer up just a hair). Both have their place.
What if my needs change — can scenes be updated?
Yes, easily. Scenes are software — change them through the app (Caséta, RadioRA 3) or have us update via the programming software (HomeWorks). Most scenes evolve over the first 6-12 months as you discover what you actually want. After that, they tend to stabilize and only need occasional tuning. We expect this evolution; the 2-3 tune-up visits in initial scope cover the active learning period.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.