Common questions.
When do I need a VFD vs across-the-line starter?
Across-the-line starter for: motors that run constant speed (compressors, refrigeration), short-duty motors, simple on/off applications, budget-constrained installations. VFD for: variable speed needed (HVAC fans, variable-flow pumps), soft start required (large motors with mechanical stress concerns), energy efficiency priority on variable loads, modern process control integration. Cost difference is meaningful but VFD typically pays back via energy savings on continuous variable loads.
How big a motor needs three-phase?
Practical threshold is ~5 HP. Single-phase motors above 5 HP exist but are expensive, less efficient, and have starting current challenges. Below 3 HP, single-phase is standard. Between 3-5 HP, either works — three-phase preferred if available. Above 5 HP, three-phase is strongly preferred. Above 15 HP, three-phase is essentially required for practical operation.
Does motor wiring need conduit?
Yes for industrial applications. NEC and most AHJs require motor wiring in EMT, IMC, or rigid conduit for industrial installations. MC cable acceptable in some commercial contexts. Direct wire (Romex) not acceptable for industrial motor circuits. Conduit also provides mechanical protection in industrial environments where conductors are exposed to physical damage.
Can old motor starters be replaced with VFDs?
Yes, common retrofit. Replacing existing starter with VFD typically requires: VFD-rated motor verification (older motors may need replacement or derating for VFD operation due to insulation stress from VFD's pulse-width modulated output), control wiring updates (VFD has different control interface than starter), sometimes input filter and output reactor additions. Cost varies $1,500-$15,000 per motor depending on size. Energy savings typically 15-40% on variable-load applications.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.