Common questions.
How are sensors calibrated?
Motion sensors have adjustable timeout (time from last motion to shutoff) and sensitivity. Daylight sensors have adjustable setpoint (footcandles triggering dimming). Initial calibration at commissioning sets reasonable defaults; adjustment during first month of operation tunes to actual use patterns. Networked systems allow remote calibration; standalone require on-site adjustment per fixture or zone.
What if my warehouse has dark periods that need lighting on?
Override capability is standard. Manual override switches in each zone or area allow occupants to keep lights on when needed (security walks, night shifts, special operations). Override duration is configurable — typically 2 hours before automatic return to sensor control. Some systems allow scheduled overrides for known events. We discuss override needs during design phase.
Can controls integrate with my building management system?
Often yes. Modern networked lighting controls have BACnet, Modbus, or API integration with major building management systems (Honeywell, Johnson Controls, Schneider). Integration scope depends on BMS make and version. Cost varies; sometimes simple integration is included in controls scope, complex integration requires additional engineering. We discuss with BMS contractor during planning.
What about emergency lighting?
Emergency lighting is separately regulated and uses different circuits with backup power source (battery, generator, or central inverter). Standard occupancy sensors don't control emergency lighting — emergency fixtures stay on during emergency conditions regardless of sensor state. Modern integrated systems sometimes monitor emergency lighting status alongside normal lighting; useful for compliance documentation and troubleshooting. We address emergency lighting separately from normal lighting in scope.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.