Common questions.
How long does industrial ground fault diagnosis take?
Varies wildly with system complexity and fault characteristics. Simple cases (single subpanel, identifiable fault during initial diagnosis): 2-4 hours. Complex cases (intermittent faults, multiple subpanels, large equipment): 6-12+ hours sometimes across multiple visits. Quote provided after initial assessment of system scope; intermittent fault situations sometimes scoped as time-and-materials rather than fixed-price due to variability.
Do you have ground fault locator equipment?
Yes — Megger CFL535G ground fault locator for live diagnostic work on ungrounded systems. Fluke 1587 FC insulation tester for power-off megger work. Fluke 376 FC clamp meter for leakage current measurement. Equipment standard for industrial electrical troubleshooting work.
What about ungrounded delta systems?
Older industrial installations sometimes use ungrounded delta or corner-grounded delta systems. First ground fault on ungrounded delta doesn't trip but shifts voltage references; equipment continues running. Detection requires ground fault detection equipment (sometimes installed permanently). We handle ungrounded delta system diagnosis using ground fault locator equipment; modern best practice is to convert to grounded wye or high-resistance grounded system during major electrical upgrades.
Can ground faults be intermittent?
Yes — common in industrial. Insulation degraded but only fails under specific conditions (hot motor at full load, vibrating equipment, wet conditions, after long idle period). Intermittent faults are harder to diagnose because the fault may not be present during initial diagnostic visit. Strategy: install temporary leakage monitoring during operations, document conditions when fault occurs, return for diagnosis during fault conditions if possible.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.