Common questions.
Who installs the suppression system?
Fire suppression contractor (typically Ansul-certified, Range Guard-certified, or Pyro-Chem-certified). Coordinates with electrical contractor on shunt-trip interface. Suppression contractor and electrical contractor must coordinate — interlock failure usually traces to coordination gaps.
What's the cost impact of shunt-trip?
Hood-fire interlock adds $1,500-$4,000 to restaurant electrical scope — shunt-trip breakers, control wiring, interlock module, acceptance testing coordination. Modest relative to total restaurant TI; non-negotiable for code compliance.
What happens after suppression activation?
Restaurant immediately closed for fire investigation and cleanup. Suppression chemical residue cleaning (significant scope), suppression system recharge ($800-$2,500 per system), hood and equipment cleaning, fire department clearance, manual reset of electrical shutdown. Typical reopen 1-5 days depending on suppression discharge extent.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.