Common questions.
Can existing fixtures be retrofitted vs replaced?
Both approaches exist. LED retrofit kits replace lamps and ballast inside existing fixture housings — lower cost, faster install, but limited to certain fixture types and may have warranty implications. Full fixture replacement gives access to modern fixture design (better optics, integrated sensors, current warranty) — higher upfront cost but typically better long-term value. Most Marin warehouses choose full replacement; retrofit kits are stopgap for budget-constrained scenarios.
What about utility rebates?
PG&E offers commercial lighting rebates for qualifying LED upgrades. Rebate amounts vary by fixture type and program; typical: $50-$200 per fixture for high-bay LED. Programs change annually; we verify current programs at quote time and assist with rebate application. Rebates reduce effective install cost 10-25% typically — meaningful for larger projects.
How long does warehouse lighting retrofit take?
Project timeline: 2-8 weeks depending on fixture count and any electrical infrastructure changes. Install rate: 10-25 fixtures per day depending on access, height, existing electrical condition. Most retrofits don't require service shutdown — work occurs zone by zone with temporary lighting if needed. Schedule around operations: night work, weekend phases, sequential zone work.
Are there color temperature considerations?
LED fixtures come in 3000K (warm white), 4000K (neutral white), and 5000K (cool white/daylight) typically. Warehouse and industrial: 4000K-5000K standard for good visibility and color rendering. Retail and customer-facing: 3000K-4000K for warmer feel. Color temperature affects perceived environment — we discuss preference during quote. Modern fixtures sometimes offer field-selectable color temperature, providing flexibility.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.