Common questions.
Is plug-in or hardwired safer?
Both are safe when properly installed. Hardwired has one fewer potential failure point (no plug-receptacle interface). Plug-in with a quality industrial-grade outlet is essentially equivalent in safety; plug-in with a cheap consumer-grade outlet has higher failure rates. The safety difference is real but small with quality components. Most insurance carriers and code authorities treat them equivalently. We use industrial-grade outlets for any plug-in install.
Can I switch from plug-in to hardwired later?
Yes — relatively straightforward. Most plug-in EV chargers (Tesla, Wallbox, ChargePoint, Emporia) have hardwired conversion options where you remove the plug end and direct-wire to the circuit. Typical conversion: $150-$300 for the electrician visit to do the conversion, plus possible breaker change (50A plug-in to 60A hardwired). Some chargers ship with both options included; others require a specific hardwired variant. Easy to do later if you start plug-in.
Do all chargers come in both versions?
Most modern Level 2 chargers offer both, but check before buying. Tesla Wall Connector Gen 3 is hardwired only (no plug-in version). Wallbox Pulsar Plus comes in both — they're different SKUs. ChargePoint Home Flex comes in both. Emporia EV Charger comes in both. If portability matters, verify the plug-in variant exists for your chosen brand before ordering.
What's the maximum amperage I can get with plug-in?
40A continuous (50A breaker per NEC's 80% rule for continuous loads on plug-and-receptacle connections). Adds 36 mph of range — excellent for nearly any home charging scenario. The 48A continuous rating (60A breaker) is only available on hardwired installs. For most drivers, the 4-8 mph speed difference doesn't matter overnight; portability or hardwired-cleanliness matters more.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.