Common questions.
How long does a load bank test take?
Full test sequence: 2-4 hours including setup. Setup: load bank connections (30-60 min), generator startup and warmup (15-30 min). Test sequence: stepped load up to 100% in 25% increments with 15-30 min at each step. Cool-down: 30-60 min. Pack-up: 30 min. Variable timing based on generator size and how many issues are encountered during test.
What does a load bank test cost?
Marin commercial: $1,500-$5,000 for typical service. Smaller generators (50-150kW): $1,500-$2,800. Larger (200-500kW): $2,800-$5,000+. Includes load bank rental, technician labor, test execution, documentation. Pricing varies with generator size, test duration, location accessibility.
What if my generator fails the load test?
Depends on the failure. Common findings: voltage regulator drift (adjustable), governor issues (adjustable or part replacement), cooling system inadequacy (often radiator/cooling system needs service), alternator brush wear (part replacement). Most failures are repairable; full engine replacement is rare. Test report identifies specific issues; remediation plan and quote follow. Better to discover problems via test than during actual outage.
Can I skip load bank testing?
For NFPA 110 emergency systems: not legally — testing is required by NFPA 110 and AHJ inspections verify compliance. For optional standby commercial systems: technically optional but strongly recommended. Skipping load bank testing on emergency systems creates code compliance gap and insurance/liability issues. Cost of routine testing is small compared to consequences of generator failure during actual emergency.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.