Common questions.
Do I hire you directly or through the GC?
Either approach works. Direct hire by tenant: tenant has direct contractual relationship with electrical contractor, GC coordinates execution. Through GC: GC subs electrical contractor, manages the relationship for tenant. Most Marin commercial TIs we work on use direct-hire model — gives tenant control over electrical contractor selection while GC coordinates execution. Through-GC model simpler from tenant perspective but adds GC markup on electrical scope (typically 10-20%).
What if my GC doesn't have a preferred electrical contractor?
GC referrals matter less than tenant's relationship with electrical contractor. If GC suggests an electrical contractor: verify their commercial experience, references, licensing, insurance. If tenant prefers different contractor: communicate directly to GC, ensure scope/schedule integration works for everyone. Tenant choice of electrical contractor is typical for direct-hire model.
How do you handle schedule conflicts with other trades?
On well-managed projects, schedule conflicts surface during weekly project meetings and resolve through GC coordination. On poorly-managed projects, conflicts surface on the job site and resolve through real-time negotiation between foremen. We participate in formal coordination processes and address conflicts professionally. Most conflicts resolve through schedule adjustment or scope sequencing; few escalate to project-level issues.
Will you communicate directly with the tenant or only through GC?
Both — depends on issue type. Scope clarification, timeline questions, technical preferences: direct tenant communication usually appropriate. Schedule changes, scope changes affecting cost, project-level coordination: through GC for proper project management discipline. We respect GC's project management role while maintaining direct tenant relationship for technical matters.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.