Common questions.
Is occasional flickering normal?
Brief flicker when a large appliance starts (HVAC compressor, sump pump, well pump) is common and usually not concerning — these draw heavy starting current for a moment, causing slight voltage sag. If it's brief (under a second) and only happens at appliance starts, it's typically normal. If it's longer, more frequent, or happens without an obvious trigger, schedule diagnosis.
Could it be a bad lightbulb?
Sometimes yes — particularly for LED bulbs in older dimmer circuits, or for bulbs that are end-of-life. Try a known-good bulb in the flickering fixture as a first step. If the flickering follows the bulb to other fixtures, it's the bulb. If a new bulb still flickers in the original fixture, it's the fixture or wiring.
Are LED bulbs more prone to flicker?
Yes — LEDs flicker more visibly than incandescents because their light output is more sensitive to small voltage variations and dimmer-circuit compatibility issues. If you've recently switched to LED bulbs and noticed new flickering, the cause is often dimmer incompatibility. Upgrade to LED-rated dimmers (Lutron Caseta, Leviton DSL06-1LZ, similar) and the problem usually resolves. We can recommend specific dimmer/bulb combinations during diagnostic visit.
What does the diagnostic visit cost?
Diagnostic flat fee runs $240-$420 in Marin (varies by AHJ, distance, time of day). Includes systematic flickering pattern assessment, panel inspection, and voltage measurements as needed. If we identify the issue during diagnostic, simple corrections (dimmer swap, bulb compatibility) often complete in the same visit at no additional charge. Larger remediation gets full written quote before work proceeds.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.