Common questions.
What if my pet chewed a cord — is the cord ruined?
For appliance/lamp cords (not in-wall wiring): replace the cord. Don't splice and tape damaged cords for ongoing use — the splice point becomes a heat/fire risk during operation. Most cords are easily replaceable. For in-wall wiring damage by pets (pets accessing wiring at outlets, holes, etc.): electrician repair, plus consider why pet accessed the location and prevent recurrence.
How urgent is exposed wiring really?
Same-day urgency for most scenarios. Active shock or fire risk (exposed wire in reachable location, sparks, smoke): emergency. Exposed wire in low-access area (attic, behind appliances) without active fault: same-day diagnostic. The risk doesn't usually escalate within hours, but it doesn't get better either — and forgetting to address it after first noticing creates ongoing risk.
Will my homeowner insurance cover this?
Depends on cause. Sudden damage events (rodent infestation discovered, mechanical damage from incident) often covered. Gradual deterioration (aging knob-and-tube) often considered maintenance, not covered. Document with electrician report; submit claim and let insurance determine coverage. Often partial coverage applies even when full coverage doesn't.
How do I prevent this in the future?
Pest control to prevent rodent damage (sealing entry points, ongoing monitoring); cord management to prevent pet/tripping damage; awareness during DIY projects (where are wires before cutting/drilling?); outdoor wiring inspection during routine home maintenance (annual visual check of accessible outdoor electrical components). Older homes with knob-and-tube: scheduled replacement as part of broader electrical upgrade is the proactive approach.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.