Common questions.
Can you install my EV charger today?
Sometimes, in narrow scenarios. Same-day install is possible when: panel passes load calc (we'd verify by phone), AHJ allows online same-day permit (Marin AHJs vary on this), we have a same-week opening (depends on current scheduling), and scope is straightforward (no panel work, simple routing). About 15-20% of inquiries qualify. Most customers benefit from the standard 1-2 week pacing — better quote depth, scheduled work day, proper coordination.
Why does it take a week if the install is only 4-6 hours?
Calendar time is mostly permit and scheduling, not work time. From your call to the install day: 1-3 business days to schedule the quote visit, 1-3 days for written quote and contract signing, 1-3 days for permit issuance from AHJ, then we schedule the install for the next available date (often within a week of permit issuance). Total elapsed: 1-2 weeks for most installs. The actual install work is fast; the surrounding process takes the time.
Do I need to be home during the install?
Yes for the start and end. We need to confirm install location with you at the beginning (15 minutes), and walk you through the commissioned charger at the end (30 minutes for training and any questions). The 3-4 hours of conduit/conductor/install work in the middle don't require your presence — we can work alone if you need to step out for errands. Some customers arrange to work from home on install day; others arrange the start and finish around their schedule.
Does the install require shutting off power?
Briefly, yes. The breaker install at the panel requires turning off the main breaker for safety — typically 15-30 minutes during the install. Computers, refrigerators, and other equipment lose power during that window. We schedule the panel work for a convenient time during install day and notify you before powering down. Power is restored before we leave; the only power interruption is the brief panel work window.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.