Common questions.
Will my install be at the low end or high end of the range?
Three factors push toward the low end: panel located in the same garage as the EV install location, panel passes load calc without upgrade or load management needed, and standard 40A installation (vs 48A or higher). Factors pushing toward the high end: long conduit runs (60+ feet), routing through finished spaces requiring wall fishing, outdoor weatherproof install, and any panel work required. We can usually predict where in the range your install will land within 15 minutes on site.
Are there hidden costs I should watch for?
Possible surprises: panel slot exhaustion (no available breaker space — requires sub-panel addition, $1,800-$3,400), service-side capacity inadequate (requires service upgrade, $6,500-$14,500), or AHJ-specific requirements that weren't visible during the quote (e.g., specific conduit type, additional grounding). Our written quote includes any known panel issues; we don't hide them as 'change orders' later. Genuine surprises during install (unexpected wall conditions, hidden code issues) we flag immediately for your decision before proceeding.
Do EV charger rebates reduce the cost?
PG&E offers periodic EV charger rebates ($800-$2,000 range typical) for income-qualifying households or specific charger models. East Bay Community Energy and MCE offer separate rebates in their service areas. We track current rebates and apply on your behalf when you qualify. Rebate landscape changes — current available programs covered in the 'EV Charger Rebates & Incentives' guide linked below. Plan on quote pricing as the cash cost; rebates as upside.
What's the cheapest way to add EV charging?
If your goal is purely lowest cost: a dedicated 120V/20A Level 1 circuit ($400-$800 installed) gives you reliable Level 1 charging. Works for drivers under 30 miles/day with overnight charging. For Level 2 on a budget: short run from existing panel, plug-in NEMA 14-50 install ($1,400-$2,200 total including outlet plus a $200 plug-in EVSE), no hardwiring or fancy hardware. Most customers find the convenience of a permanent Level 2 install worth the modest premium over budget options.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.