Common questions.
What if my emergency lights fail testing?
Common — most failures are battery degradation (batteries last 3-7 years typically, then degrade noticeably). Failed unit: battery replacement (cheapest) or full fixture replacement (if fixture is also aging). We carry common battery types and replacement fixtures; routine failures addressed during test visit. Documentation shows failed-then-fixed in compliance log.
How is testing documented for fire marshal inspection?
Test log per Title 19: date of test, units tested, pass/fail, deficiencies noted, remediation actions, inspector name and qualifications. Some jurisdictions require specific form formats; most accept clear records showing all required information. We provide standardized documentation that meets typical Marin AHJ requirements; clients sometimes provide jurisdiction-specific forms we complete instead.
Can building maintenance staff do testing?
For monthly verification: yes, with appropriate training. Functional check of each unit (press test button, verify illumination) is simple. Documentation per Title 19 still required. For annual 90-minute discharge test: many buildings retain electrician for this — longer test, more documentation, sometimes safer with electrician on-site for any failures requiring repair. Hybrid common: maintenance handles monthly, electrician handles annual.
What does upgrading to self-testing units cost?
Self-testing emergency lights run $100-$250 per fixture installed; exit signs $80-$180 per sign installed. For typical small Marin commercial replacing 20-40 non-self-testing units: $3,000-$8,000 upgrade scope. Pays back through reduced testing labor over 5-7 years. Strongly recommended during major TI or whenever existing units age out.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.