Common questions.
Do you respond to San Rafael calls at the same speed as Novato calls?
No — San Rafael calls take 15-30 minutes longer typically due to drive distance from our Novato shop. We're transparent about this. For homeowners who need fastest possible response and have multiple electrician options, choosing one based in San Rafael might give 10-20 minute advantage. For homeowners prioritizing electrical expertise and accountability over pure speed, our response is reliable and our work backs it up.
What about San Rafael electricians with downtown shops?
Several San Rafael-based electricians offer emergency service. Choice trade-offs: closer-located electricians arrive faster but may have less specialization in your specific issue type. We're sometimes called as second-opinion or as escalation when initial responder couldn't resolve. No single right answer — both approaches have merit.
Are San Rafael electrical codes different from Novato?
Slightly — San Rafael city has its own building department with specific permit processes and inspector preferences. The underlying code (California Electrical Code, based on NEC) is the same statewide. Practical differences: which forms required, inspector scheduling, sometimes specific local amendments. We're familiar with San Rafael permitting and inspection processes from prior work.
Do you handle commercial San Rafael emergencies?
Yes — we respond to commercial emergencies for restaurants, retail, office buildings, and small industrial in San Rafael. Commercial response sometimes requires additional resources (more equipment, sometimes second technician for safety in higher-amperage environments). We discuss commercial scope at call dispatch and bring appropriate resources.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.