Common questions.
Why are emergency rates so much higher than business hours?
Real cost drivers: on-call commitment (electrician available 24/7 disrupts personal life and demands compensation), one-job-at-a-time inefficiency (vs route-scheduled multi-job days), drive immediately to wherever (vs optimized routing), work whatever conditions exist (daylight, weather, traffic, customer environment). Net cost structure is genuinely higher than routine work. Honest pricing reflects this.
Can I save money by waiting until business hours?
For real emergencies: no — damage and risk escalation cost more than premium. For non-emergencies that happen to occur after hours: yes — most non-urgent issues wait safely until morning at standard rates. Triage at call dispatch helps customer decide; we never pressure for emergency response when business-hours response is safe.
What about flat-rate emergency pricing?
Some electricians use flat-rate pricing for common repairs. Trade-offs: predictability (you know cost upfront) vs efficiency (flat rates have to cover worst-case scenarios, sometimes overpaying for simple jobs). We use hourly with transparent rates rather than flat-rate because hourly is more honest for emergency scope where actual work varies significantly job-to-job.
Do you accept credit cards for emergencies?
Yes — major credit cards (Visa, Mastercard, Discover, AmEx) accepted on-site via mobile processing. Check or cash also acceptable. Payment due on completion of work; we don't typically extend credit for emergency calls. For larger emergency projects extending into business hours, financing options available through our normal project payment terms.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.