Common questions.
Do I need a full service upgrade or just a panel upgrade?
Depends on whether your existing service amperage is adequate. If your panel passes the NEC load calc with current and planned future loads (with appropriate margin), panel-only upgrade is sufficient. If the load calc fails or barely passes, full service upgrade to higher amperage is the right answer. We run the load calc during the quote visit to make the determination — usually clear in 20-30 minutes whether you need panel-only or full service scope.
How much does a service upgrade cost in Marin?
For typical Marin 2026 residential service upgrades: $6,500-$10,500 for 100A or 125A to 200A upgrade (most common scope). $11,000-$18,000 for 200A to 400A upgrade (less common — typically homes adding multiple EVs plus heat pump plus ADU). Includes all service-side equipment (weatherhead, mast, meter base, conductors), new panel, PG&E coordination, permit, inspection, and labor. Variance drivers: service drop length, whether mast relocation is needed, specific AHJ requirements, and emergency vs scheduled work.
How long does the service upgrade process take?
From contract signature to powered-up: typically 2-4 weeks for typical Marin residential service upgrade. PG&E coordination is usually 1-3 weeks of that window. Install day itself is 8-12 hours (one working day) with the house powered off during work. AHJ inspection typically same week as install. We share specific timeline at quote signing and update at each PG&E milestone.
Will I lose power for a long time during the upgrade?
On install day, yes — typically 8-12 hours without power while we replace the service-entrance equipment. We schedule install for a day that works for your household (often a weekday so we can complete the work in normal daylight hours, sometimes Saturday for households where weekday outage is harder). For refrigerator/freezer concerns, we can coordinate temporary power for critical loads or recommend timing that minimizes inventory impact. Power restoration happens by end of business day on install day.
What's the difference between 200A and 400A service?
200A service is the standard for most modern Marin homes — handles typical residential loads plus EV charging plus heat pump plus reasonable future additions. 400A service is for homes with major load profiles: multiple EVs, large heat pump, ADU with full kitchen, electric range plus electric dryer plus electric water heater, shop equipment, or some combination. We see 400A service most often in larger Marin homes (3,500+ sq ft) with aggressive electrification plans. For most single-family homes, 200A is the right answer; 400A is over-spec and adds significant cost for capacity that won't be used.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.