Common questions.
Is the permit fee separate from the contractor quote?
We include the permit fee in our written quote as a line item — you see the AHJ fee as a pass-through cost. The fee is paid to the AHJ (not to us) and shows up as a separate item so you can verify it against the AHJ's published fee schedule. Some contractors hide the permit cost inside their total; we list it explicitly so you can see what you're actually paying for the permit vs the work.
Can I pull the permit myself as the homeowner?
Yes in most Marin AHJs — homeowners can pull permits for work on their own residence. We don't recommend it for panel work specifically: the permit pulls the homeowner into the legal responsibility chain for the work's code compliance, which is usually not what homeowners want when they're hiring a licensed contractor to handle it. Plus the AHJ inspectors are typically more efficient with permits pulled by licensed contractors they work with regularly. We handle the permit unless you specifically want to pull it yourself.
What happens if I fail the inspection?
Failed inspections are uncommon on quality work but do happen — sometimes for technicalities (a missing label, a specific bonding detail), sometimes for actual code issues. The AHJ provides a written list of corrections needed. We complete the corrections (usually within 1-3 business days) and schedule re-inspection. Re-inspection fees vary by AHJ ($60-$180 typical) and are our responsibility, not yours, unless the failure was caused by something outside our scope. Our first-inspection pass rate is over 95% — we know what each Marin AHJ checks and we build to those expectations.
Do I need a permit if I'm just replacing a breaker?
Generally no for single-breaker replacement that's like-for-like (same amperage, same panel slot). Yes for: adding new circuits, adding sub-panels, replacing the panel itself, service-side work, or any work that changes the panel's overall configuration. When in doubt, we check with the specific AHJ before starting; some Marin AHJs are stricter than others on what qualifies as 'minor' work exempt from permit. We don't pull unnecessary permits, but we also don't skip required ones.
What documentation will I get when the permit closes?
Final permit card with AHJ inspector signature, copy of the original permit application, copy of the inspection report, and a Towery Electric job-completion document with photos of the finished install. We keep digital copies in our customer file. For homes that may sell within 5-10 years, we recommend keeping this documentation accessible — it's what the buyer's home inspector and any future insurance carrier will ask for.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.