Contact Electrician Marin — Request a Free Quote

Towery Electric's published business phone number is (415) 419-5960. The number has been continuously the same since the company's founding in 2014 and appears on every truck, business card, contract, and page of this website. During business hours — Monday through Friday, 7:30 AM to 4:30 PM Pacific — the number rings to a live person in our Novato office. Outside business hours, the same number routes to an after-hours line that triages calls by safety severity, with genuine electrical emergencies receiving fast response and non-emergency messages returned the next business morning. We do not use lead-generation aggregator numbers, rotating dispatch lines, or call-center routing through a corporate parent — the number you dial reaches Towery Electric directly.

Towery Electric's standard business hours are Monday through Friday, 7:30 AM to 4:30 PM Pacific. Saturday and Sunday work is available on a scheduled basis for builder-led projects and emergency service, but the office is not staffed for routine inquiries on weekends. Phone calls during business hours either reach a live person or generate a same-day callback. Web form submissions during business hours typically receive a response by the end of the same business day. After-hours, the phone line routes to our emergency triage process — genuine electrical emergencies dispatched by safety severity, non-emergencies scheduled for the next business day. Holiday hours follow the standard California construction-trade holiday calendar; we will note any planned office closures on the contact page in advance.

Phone calls during business hours either reach a live person immediately or generate a same-day callback by end of business day. Web form submissions submitted during business hours receive a response within one business day, and most are answered the same day. After-hours emergency calls are triaged on receipt — visible sparking, burning smells, water-contact electrical hazards, panel failures, and similar genuine safety emergencies get a Towery responder fast, typically within an hour for active customers and prioritized as severity allows for new ones. Non-emergency after-hours requests (a planning question, a non-urgent quote inquiry submitted in the evening) get returned the next business morning. The principle is that response time should match urgency — emergencies move fast, planning conversations get the time they deserve.

For simple, clearly-scoped residential work — replacing a single outlet, installing a basic dimmer, a standard ceiling fan swap — we can sometimes give a labor-time range on the phone. For most Marin electrical work, however, a sight-unseen phone quote is unreliable and we will not pretend otherwise. Panel upgrades depend on the existing service condition, the meter location, and the AHJ's current rules. Custom-home and remodel work depends on plan review and field conditions. EV charger installs depend on panel capacity and the run length to the parking location. The professional answer in nearly every case is a site visit, which is free for residential customers in our core Marin service area. The phone conversation is where we figure out whether a site visit is the right next step and schedule it accordingly.

Residential site-visit estimates inside our core Marin service area are free of charge. The site visit typically takes 30 to 60 minutes and produces a written quote within a few business days. We do not charge a dispatch fee, an evaluation fee, or a trip charge for these visits — the estimate is genuinely free. Out-of-area work, certain industrial-scope estimates that require significant engineering review, and post-disaster damage assessments may be quoted as paid scopes; in those cases we will tell you on the phone before scheduling and the fee is documented in writing. Commercial bid estimates follow the GC or property manager's bid process. The principle is straightforward: routine residential estimates inside our daily service area are free; anything that requires meaningful pre-quote engineering or out-of-area travel is discussed up front.

If you have a genuine electrical emergency right now — visible sparking, burning electrical smells, water in contact with energized equipment, total power loss with no obvious utility cause, a panel hot to the touch — the first call depends on whether the cause appears to be on the utility side or the customer side. If the cause appears to be on the utility side (downed power lines, a transformer failure, neighborhood-wide outage), call PG&E first at 1-800-743-5000. If the cause appears to be on the customer side (your panel, your branch wiring, an internal failure), call Towery at (415) 419-5960. If you cannot tell which side the problem is on, call both — Towery first if there is active hazard on your property, PG&E first if neighbors are also affected. Before any responder arrives, the safest action for active electrical hazards is to leave the affected area, avoid water near the affected equipment, and not attempt to operate the main disconnect unless you can do so without standing on a wet surface.

Towery Electric is headquartered at 46 Digital Drive #1, Novato, CA 94949. The office is in the Hamilton/Black Point industrial corridor of Novato, with quick access to Highway 101 north and south. The address is the company's only physical location — there is no second office, no satellite branch, and no franchise. Drop-in visits are welcome but we strongly prefer scheduled appointments, since the field crews are often dispatched elsewhere during the day and an unscheduled drop-in may find a quieter office than the phone line suggests. For a scheduled meeting, call (415) 419-5960 or submit the contact form with 'in-person meeting' noted. The mailing address is the same as the office address. Service vehicles dispatch daily from this location across Marin and the North Bay.

For non-urgent inquiries, the contact form on this page is the most reliable way to reach us in writing. The form routes directly to the team email and is read by a person, typically within a few business hours. The form is preferable to a direct email address because it captures the project-scope fields we need to respond well — name, phone, address, type of work, project description — and avoids the spam-filtering issues that sometimes affect a plain email inbox. For existing customers with an active project, the email and cell phone of your named Towery project contact is the right channel for project-specific communication. We do not publish a general email address on the contact page because lead-generation scrapers harvest those addresses constantly and it degrades response quality.

Towery Electric's core daily service area is Marin County. We also routinely dispatch into the Sonoma corridor — Petaluma, Sonoma, and Rohnert Park — for builder-led residential and commercial projects. Selected work in San Francisco, the East Bay, and the Peninsula is considered case by case, typically when a long-standing builder client has a project there. If a project is outside our practical daily service area, we will say so on the first call and refer you to a contractor we trust in that geography rather than stretching our coverage and delivering a worse experience. Customers outside our core area can still submit a quote inquiry — we will respond either with a scoping conversation or with a clean referral, whichever is the right answer. See our Service Areas page for the full geographic breakdown.

The conversation moves faster if you have a few basics ready, but none of these are required to call — we can also work through them on the phone if you have not thought about them yet. Helpful to have: the address of the job (or at least the city), a one-sentence description of what needs to happen, the timeline you are working with, and any constraint that matters (a closing date, a permit expiration, a contractor coordination window). If the call is about an existing system — a panel that is acting up, a circuit that keeps tripping, a fixture that doesn't work — knowing what the existing main panel amperage is (printed on the panel cover) and where the issue is in the house helps us scope the call. None of this is required, and missing information will not delay the conversation. We have run hundreds of opening calls with customers who knew only that something was wrong — that is fine.