Common questions.
How much commercial experience is enough?
Depends on project scope. For small commercial (under 400A residential-class service), 25+ commercial projects is adequate. For medium commercial (400-800A, tenant improvements), 50+ projects is appropriate. For larger commercial (800A+, 3-phase, complex coordination), 100+ projects and demonstrable specific experience matters meaningfully. Ask for portfolio relevant to your project's scope and complexity.
Should I get multiple quotes?
For commercial projects above $10,000: yes, 2-3 quotes from qualified contractors. Same-scope quotes should fall within 10-25% of each other. Larger variance signals different scope assumptions, different quality assumptions, or different contractor pricing approach. Lower quotes aren't always better value when commercial downtime cost dominates.
What if my project is small commercial?
Sub-$10,000 commercial projects (sub-panel additions, equipment circuits, modest scope) can use qualified electricians with broader residential+light-commercial portfolios. Major service upgrades, voltage class changes, larger TI work warrant commercial-specialist experience. We do both ends of the scope; many Marin contractors specialize in one or the other.
How do I verify commercial license and qualifications?
C-10 license verification at CSLB (cslb.ca.gov). Insurance and bonding verification via certificate of insurance request. Commercial portfolio review via reference calls. Crew capability verification via discussion of recent project examples. Major commercial customers (multi-location, property management) require all of this; smaller commercial customers should require similar due diligence proportional to project scope and risk.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.