Common questions.
Why does commercial cost so much more than residential?
Commercial scope is fundamentally larger and more complex. Commercial panels are larger and more expensive than residential; voltage may be 3-phase requiring different equipment and engineering; PG&E commercial process is more involved than residential; AHJ plan review is more rigorous; after-hours scheduling adds labor premium; commercial-grade equipment commands premium. The 3-5x cost difference vs residential reflects fundamentally different scope, not contractor markup.
Can I get a fixed-price quote?
Yes — most Marin commercial upgrades quote fixed-price after planning visit, load study (when required), and PG&E preliminary feedback on feeder capacity. Quote includes all scope items with clearly defined inclusions and exclusions. Change orders only for genuinely unexpected discoveries (rare on well-planned projects). Fixed-price clarity helps business operations planning around the project.
What's NOT included in typical quote?
Standard exclusions: PG&E charges for service work on their side (paid directly to PG&E, separate from our quote), equipment we don't supply (HVAC equipment, kitchen equipment, etc.), any building modifications beyond electrical scope (drywall repair, etc., though we coordinate), business operational costs (lost revenue during install windows, temporary relocations, etc.). We document inclusions/exclusions clearly in quote.
How do I compare quotes between contractors?
Same-scope quotes from multiple qualified contractors should fall within 10-25% of each other. Larger variances suggest different scope assumptions, different quality assumptions, or different contractor pricing strategies. Look at: included items list (which contractor includes vs excludes specific scope), engineering quality, install crew capability, references on similar commercial work, warranty terms. Lowest quote isn't always best value for commercial work where downtime cost dominates.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.