Common questions.
How long does load study take?
Field monitoring: 2-4 weeks of data collection during normal operations. Analysis and reporting: 1 week after monitoring completes. Total study time 3-5 weeks. For projects with tight timelines, we can sometimes accelerate with shorter monitoring periods (1-2 weeks) but accuracy degrades. Most Marin commercial upgrade projects can accommodate full study within total project timeline since PG&E coordination is also weeks-long.
How much does load study cost?
Typical Marin commercial load study: $1,500-$3,500 depending on building size, complexity, and number of monitoring points. Cost included or separate from service upgrade quote depending on project scope. For smaller upgrades (under 400A), calculated sizing without monitoring sometimes acceptable to AHJ at lower cost. Larger upgrades typically warrant full monitoring study.
Can you size without load study?
For some scopes, yes — NEC calculations from nameplate inventory provide compliant sizing without monitoring. Accuracy is lower (calculations typically conservative, resulting in oversized service) but compliant. For projects where modest oversizing is acceptable and timeline doesn't allow study, calculation-only sizing works. We discuss approach during quote based on project specifics.
What if load study shows existing service is adequate?
Occasional finding — sometimes business growth assumptions overstate actual demand. If load study shows existing service handles current and projected loads, we recommend cancelling or deferring the upgrade. Cost of load study ($1,500-$3,500) is favorable insurance against an unnecessary $30,000-$80,000 upgrade. Honest finding even when it means not doing the project.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.