Common questions.
Do I need to upgrade my panel for EV chargers?
Depends on current panel capacity and charger count. Single Level 2 charger: usually fits existing capacity. Multiple chargers (4+): often requires panel upgrade or sub-panel addition. Load management software reduces capacity requirement. We assess during planning.
What rebates are available for commercial EV?
PG&E offers commercial EV rebates through their EV charger incentive programs. BayREN adds Bay Area incentives. State of California offers commercial EV charging grants for qualifying installations. Combined incentives can cover 30-60% of installation cost. We coordinate rebate applications as project scope.
Should I install DC fast charging?
For most commercial Marin locations: no — Level 2 charging serves typical use cases (workplace, retail dwell-time). DC fast charging justified for high-throughput locations (gas station model, transit hubs, fleet operations). Cost premium significant ($150,000+ per DCFC port). Most commercial Marin EV is Level 2.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.