Common questions.
Can existing ATS be reused for new generator install?
Sometimes. If existing ATS is sized appropriately and in good condition, it can be retained. Common scenario: old generator being replaced with new generator of similar size — ATS may be reusable. Often new generator install also includes new ATS because integration is cleaner (matched manufacturer, current technology, fresh warranty). Cost-benefit assessment during planning identifies best approach.
How long does ATS install take?
Per ATS: 1-2 days install typically. Includes ATS mounting, electrical connections (utility side, generator side, load side), generator interface wiring, programming, testing. Larger ATS (800A+) sometimes 2-3 days. Total project including planning, permit, install, commissioning: 4-8 weeks typical.
What about manual bypass for maintenance?
ATS bypass switch allows ATS to be bypassed (taken out of service) for maintenance without losing utility power to the building. Useful for medium and large commercial installations where ATS maintenance can't justify building shutdown. Adds modest cost ($2,000-$8,000 depending on size) but valuable for serviceability. Required for some emergency power applications per NFPA 110.
How is ATS tested?
Initial commissioning: simulated utility failure (open the utility-side breaker briefly), verify ATS transfers to generator within spec timeframe, verify load is restored, verify retransfer when utility returns. Periodic testing: monthly or quarterly per maintenance schedule. Annual full functional test for NFPA 110 emergency systems. Testing is part of ongoing maintenance contract scope.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.